HOW SUBSCRIPTIONs WORK
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered after each successful renewal.
Once you start a subscription, the system will automatically charge your credit card based on your chosen frequency (1, 3 or 6 months). Once the payment is successful, your items will be dispatched automatically and arrive at your door within 3-5 business days of your order being shipped.
Can I pause or cancel a subscription?
Head to the 'My Account' section. If you don't have an account, you'll need to create one.
Once you've logged in, select 'View my subscription'.
From there, you'll have the option to pause or to cancel your subscription.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in your 'My Account' section.
Each scheduled delivery will have a 'Skip payment' option next to it, which you can use to skip the charge. You can reschedule the charge using the 'Reschedule' option next to the delivery date.
Can I add products to my subscription?
You can add products to your subscription in the 'My Account'. Use the 'Edit' button it add, edit or remove products from your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed, you'll receive an email with a secure link to update your payment method. Your subscription order will not be fulfilled unless payment has been made successfully.