GET FREE US MAINLAND SHIPPING WHEN YOU SPEND OVER $100
Do you have samples of your fragrances?
Unfortunately, we don't currently offer samples of LEDDA fragrances. If you'd like to try for the first time but are unsure about purchasing, we recommend one of our 8ml travel sizes.
We are working on a scent discovery kit to launch at some point in 2024, so make sure you're signed up to our mailing list to hear more about that when it's ready.
At LEDDA, we’re a small team, so sometimes our order processing takes a little longer than expected. But don’t worry, we haven’t forgotten about you. Our team are working tirelessly to get our products into your hands.
Where do you ship to?
At the moment, we are only able to ship our fragrances to mainland/contiguous USA & Canada.
This excludes: Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa, Midway Atoll, Palmyra Atoll, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Wake Island, Navassa Island
CLOTHING & BATH PEBBLES
We ship clothing to the following countries:
USA & Canada (including Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa, Midway Atoll, Palmyra Atoll, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Wake Island, Navassa Island), Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom, Australia, New Zealand, Norway, Switzerland, Hong Kong, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates
How long will shipping take and cost?
Standard (3-7 working days after order dispatch) - USD$10
Free standard shipping when you spend over US$100
Standard (7-10 working days after order dispatch) - CA$20
Free standard shipping when you spend over CA$160
INTERNATIONAL (CLOTHING & BATH PEBBLES ONLY)
Economy International (6-18 business days after order dispatch) - USD$20
Standard International (6-12 business days after order dispatch) - USD$25
Which shipping couriers do you use?
We use a range of couriers to get your order to you as quickly as possible. At the moment, we're using:
FedEx, UPS, USPS, DHL, GLS, Veho, Blue Streak, regional couriers
Are customs and duties included for international orders?
Orders travelling internationally may incur Import Duties and Taxes. We recommend contacting your local customs office for more info.
Where is my order?
You can track the status of your order in your account. Due to COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order, which is currently between 5 to 7 business days. We appreciate your patience and understanding.
The item I want is out of stock. What do I do?
If an item is out of stock, sign up for notifications to be the first to hear when it's coming back. You can also sign up to our mailing list to be the first to hear about the latest product releases.
Returns & Exchanges
DO YOU OFFER FREE RETURNS?
We do not offer free returns - it is your responsibility to pay for the return of your item(s). We recommend you return your item(s) using a tracked service as we are not liable for any items lost in transit.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Please visit our Returns & Refunds policy page for more information.
HOW DO I RETURN MY ORDER?
Please contact our team on firstname.lastname@example.org before initiating a return.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Please visit our Returns & Refunds policy page for more information.
HOW SOON WILL I GET MY REFUND?
Upon receipt of your return and confirmation of your refund, your funds will be returned to you within 10 business days.
THERE IS A PRODUCT DEFECT WITH MY ITEM, WHAT DO I DO?
At LEDDA, we strive to deliver the very best products, however we understand that sometimes faulty items may make their way to you undetected.
Should you receive a product that you believe has a manufacturing fault, please report the issue within 14 days of delivery so we can review. If the product is deemed defective, we will issue a replacement free of charge.
Please contact us on email@example.com for more information.
I NEED TO CANCEL MY ORDER, WHAT DO I DO?
We can amend your order up to 60 minutes after it has been placed. Once this window has passed, we are unable to make any further amendments or cancel any orders.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Discover, Shop Pay and Afterpay.
How do I register?
As long as you have a valid email address, you can head over to our sign-up page to keep up to date with the latest news and product launches.
Are my personal details safe if I create an account?
You can rest assured that shopping with LEDDA is safe.
We’re fully compliant with all relevant data protection legislation and are committed to keeping your details secure.
I have forgotten my password. What should I do?
Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.
How can I contact LEDDA?
You can go to our Contact us page, email us on firstname.lastname@example.org for general enquiries or email@example.com for customer care.
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by LEDDA after each successful renewal.
How do I order a LEDDA product on subscription?
Step 1: Head to ledda.co
Step 2: Visit your favorite product page and select the subscription option when you add the item to your cart
Step 3: Choose your subscription frequency - 1, 3 or 6 months
Step 4: Checkout
How do I cancel a LEDDA subscription?
Head to the 'My Account' section.
Once you've logged in, select 'View my subscription'.
From there, you'll have the option to pause or to cancel your subscription.
HOW CAN I SKIP OR RESCHEDULE A CHARGE?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge.
You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
WHAT HAPPENS IF THE PAYMENT CAN'T BE PROCESSED?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
I haven't received my LEDDA subscription order. Where is it?
Once your LEDDA order has been dispatched it can take up to 7 business days to be delivered to you.
If you still haven't received your order after 7 business days, please contact our customer service team at firstname.lastname@example.org.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Care team will get back to you as soon as possible. Be sure to include your order number (if you have one).
You can contact us at email@example.com.