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Returns & Refunds Policy
FRAGRANCES, DISCOVERY SETS, CANDLES & BATH PEBBLES
We accept returns of unopened, sealed items. Any item you wish to return must be in exactly the same condition as you bought it. If your item has been opened (including the cellowrap layer on its exterior) it cannot be returned or exchanged.
Our bath pebbles must be returned as a full set of x10 individually wrapped pebbles, with each pebble still intact in its original wrapping.
Our candles must be returned with all their original packaging unopened or damaged. The dust cover must be present and have not been tampered with in any way. Due to high temperatures, we discourage shipping candles to warmer regions during the summer. If the temperatures in your area are high, we may place a hold on your order to prevent your candle from melting in transit. If you ask us to ship your order when temperatures are high, we will not replace any candles damaged by melting in transit.
Any returns are at your own expense. We do not currently offer free returns.
APPAREL
We accept returns and exchanges on all apparel items providing the tags and labels have not been removed and all the original packaging is intact. The product must be in an unworn, unwashed condition with no visible stains, marks or defects. Any items that have been visibly worn will not be accepted.
Any returns are at your own expense. We do not currently offer free returns.
Please note our clothing stock is extremely limited so exchanges may not always be possible.
DAMAGED ITEMS
We also accept returns for defective or damaged items.
If you believe your item is defective or damaged, you must send us photographs of your item before initiating a return. If an item has been opened, the return will be rejected and no refund will be issued.
Any returns are at your own expense. We do not currently offer free returns. If an item is confirmed as faulty, any return postage will be refunded as LEDDA credit.
If you would like to return an item, please contact us on help@ledda.co.
Once your item has been successfully returned and passed its return inspection, you will be eligible for a refund or exchange. Exchanges are processed within 5 business days. Any refunds will be returned back to your original payment method within 10 business days.